Terms of service.

1. Acceptance of Terms

By accessing or using iSada (the “Service”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These Terms apply to all visitors, users, and account holders. If you are using the Service on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

2. Account Registration

To use most features, you must create an account. You agree to:

• Provide accurate and current information.
• Maintain the security of your credentials and any API keys.
• Accept responsibility for all activity under your account.
• Be at least 18 years old.
• Notify us immediately of any unauthorized access.

We may suspend or terminate accounts that violate these Terms.

3. Description of Service

iSada provides an AI-powered phone receptionist platform that:

• Answers inbound calls and books appointments.
• Transfers calls to your team based on configurable rules.
• Provides a dashboard for analytics, transcripts, and configuration.
• Offers integrations with calendars, CRMs, and messaging tools.

Service availability targets are described in our Security page. We may add, modify, or discontinue features with reasonable notice.

4. Payment and Billing

Paid plans require payment as described on our pricing page. All fees are in Canadian Dollars (CAD) unless otherwise stated.

• Subscriptions are billed monthly or annually in advance.
• Telephony usage (inbound minutes, SMS) may be billed separately by the carrier or as a metered overage.
• All fees are non-refundable except as required by law.
• We may change pricing with at least 30 days notice via email.
• Failed payments may result in service suspension after a 14-day grace period.
• Taxes (HST/GST/VAT) are the customer's responsibility unless we are required to collect them.

5. Cancellation and Termination

You can cancel anytime via your dashboard or by emailing billing@isada.ai. Cancellation takes effect at the end of the then-current billing period. Account data is retained for 30 days post-cancellation, then deleted. You may export your data before that period ends.

We may terminate or suspend accounts immediately for: violations of these Terms, non-payment beyond grace period, fraudulent activity, or legal requirement.

6. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation (TCPA, CASL, etc.).
• Make robocalls, spam, or unsolicited marketing calls.
• Impersonate any person or entity, or misrepresent your affiliation.
• Transmit harmful, threatening, defamatory, or fraudulent communications.
• Interfere with the Service's operation or attempt to access systems without authorization.
• Reverse-engineer or scrape the Service except as permitted by law.
• Use the Service for emergency calls (911, police, ambulance) — iSada is not a replacement for emergency services.

7. Intellectual Property

The iSada Service, software, and all related intellectual property are owned by iSada Inc. and protected by copyright, trademark, and other laws. You retain all ownership of the data, content, and recordings you upload or generate via the Service (“Customer Data”). You grant iSada a limited license to process Customer Data solely to provide the Service.

Our name, logo, and brand assets are trademarks. You may not use them without prior written consent except as described in our brand usage guidelines.

8. Limitation of Liability

To the maximum extent permitted by law, iSada shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption. Our total aggregate liability under these Terms shall not exceed the greater of (a) the fees paid by you to iSada in the 12 months preceding the claim, or (b) CAD $100.

9. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. We do not warrant uninterrupted, timely, secure, or error-free operation. Some jurisdictions do not allow limitation of implied warranties; in those, the limitations apply only to the extent permitted.

10. Modifications to Terms

We may modify these Terms at any time. Material changes will be communicated by email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service shall be resolved in the courts located in Toronto, Ontario, and you consent to that jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

12. Contact

Questions about these Terms? Email legal@isada.ai.

iSada Inc.
Toronto, Ontario, Canada