WRITING ABOUT

AI receptionists. Customer service. The phone economy.

Notes on building iSada and what we're learning about how service businesses handle the phone.

APR 28, 2026 · 5 MIN READ

Why AI receptionists are the future of customer service

The economics of answering the phone are changing fast. Here's what's shifting and three things to look for in any AI phone tool.

INDUSTRY
JUN 14, 2026 · 6 MIN

AI receptionist for dental practices: what it does & how to choose

What an AI receptionist actually does for a dental practice — after-hours answering, booking, triage rules, intake — and how to choose one without buying a claim that isn't real.

INDUSTRY
JUN 14, 2026 · 6 MIN

AI receptionist for salons & barbershops: what it does & how to choose

When every chair is full, calls go to voicemail and the booking walks. Here's what an AI receptionist does for a salon or barbershop — and how to choose one honestly.

INDUSTRY
JUN 16, 2026 · 6 MIN

AI receptionist for auto shops: what it does & how to choose

Most calls to an auto shop are price questions, parts inquiries, and "when can you fit me in?" — and they land while the bays are full. What an AI receptionist does, honestly.

INDUSTRY
JUN 16, 2026 · 6 MIN

AI receptionist for restaurants: what it does & how to choose

The phone rings six deep on a Friday night, right as the host is double-seating the bar. What an AI receptionist does for a restaurant — and what to check.

INDUSTRY
JUN 16, 2026 · 6 MIN

AI receptionist for yoga studios: what it does & how to choose

The phone rings at 6:48am while you set up for the 7am class. What an AI receptionist does for a yoga studio — and how to choose one honestly.

JUN 16, 2026 · 6 MIN

AI receptionist for real estate agents: what it does & how to choose

A buyer sees your listing at 11pm and calls right then — voicemail sends them to the next listing. What an AI receptionist does for real estate.

INDUSTRY
JUN 16, 2026 · 6 MIN

AI receptionist for veterinary clinics: what it does & how to choose

A panicked owner calls at 9pm and the front desk left hours ago. What an AI receptionist does for a veterinary clinic — and what to look for.

INDUSTRY
JUN 16, 2026 · 6 MIN

AI receptionist for cleaning businesses: what it does & how to choose

When your crews are on jobs, the quote call rings out and the lead books the next company. What an AI receptionist does for a cleaning business.

INDUSTRY
JUN 16, 2026 · 6 MIN

AI receptionist for law firms: what it does & how to choose

A new-client call can't wait for voicemail — but it shouldn't burn a billable hour on triage. What an AI receptionist does for a law firm.

INDUSTRY
JUN 16, 2026 · 6 MIN

AI receptionist for medspas: what it does & how to choose

A consult call comes in while every provider is in a treatment room, and a four-figure booking rolls to voicemail. What an AI receptionist does for a medspa.

JUN 16, 2026 · 6 MIN

AI receptionist for tutoring businesses: what it does & how to choose

Parents call right after the school run, exactly when your director is mid-session. What an AI receptionist does for a tutoring business — honestly.

INDUSTRY
JUN 16, 2026 · 6 MIN

AI receptionist for photographers: what it does & how to choose

You can't answer an inquiry with a camera to your eye, so the couple asking about your June date emails three other photographers. What to do.

CUSTOMER SERVICE
APR 22, 2026 · 6 MIN

How to never miss a customer call

A six-step playbook for capturing every inbound call without expanding payroll.

INDUSTRY
$$$ PER MISSED CALL
APR 15, 2026 · 7 MIN

The true cost of missed calls (and the math owners get wrong)

Most owners count revenue on the calls they miss. The real cost is bigger — here's a simple way to size the leak.

INDUSTRY
8:00 PM
APR 8, 2026 · 5 MIN

Why after-hours calls matter more than you think

A large share of new-customer calls happen outside business hours. Here's why that matters and how to think about it.

AI INSIGHTS
$56k CA$828 HUMAN iSADA
APR 1, 2026 · 6 MIN

AI vs human receptionist: an honest cost comparison

Wages, benefits, training, sick days — vs CA$69/month. An illustrative comparison across three business sizes.

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